Returns & Exchanges

Kye Intimates will gladly exchange your item(s) for a different size within 7 calendar days of delivery of the item(s). To request an exchange, please contact hello@kyeintimates.com. Any exchanges after 7 calendar days of delivery of the item(s) will not be accepted. The item(s) must have not been worn, washed or altered in any way, and must remain in its original packaging.

For sanitation reasons all garments must be tried on over your underwear. We reserve the right to refuse an exchange if it does not meet our standards for exchange. Due to limited runs, we will, in our sole discretion, refund the original purchased amount if we are unable to fulfill an exchange request. We will notify you in such cases via email. Shipping costs will not be refunded or reimbursed.

You will be responsible for the costs associated with shipping back to us the items you wish to exchange. Please consider sending these items using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your return package. Depending on where you live the time it may take for your exchanged product to reach you may vary.

We do not accept returns or exchanges on any final sale items.

If you feel you received a faulty item, please contact us at hello@kyeintimates.com.